Yext’s Fall ‘20 Release is Now Live!

Author: Nick Oropall, Senior Product Marketing Manager
Date: October 2020

For those of you who are new to Hitchhikers — Welcome to Yext's new training platform & community! Hitchhikers will be the home for all of Yext's product and release updates moving forward so we encourage you to create a free user and check out the platform.

Yext's seasonal releases are always packed with new features and functionality to keep Hitchhikers on the cutting edge of search, and the Fall '20 Release is no different. Across the product suite we have added new features that will help you to drive value, save time, and increase flexibility.

Here are just a few of the powerful new features in the Fall '20 Release:

New Answers Implementation Options

When it comes to your website, we know there is no such thing as "one-size-fits-all." With that in mind, we have built out even more options to implement Answers and provide an amazing search experience to your customers.

With the new Overlay Integration you can install an Answers search button on your pages with a single line of Javascript! This integration helps to add the power of Answers to your site with minimal lift and can be done easily through a tag manager.

In addition, businesses of all sizes use both WordPress and Yext to build amazing client experiences. To help brands around the world add the Yext Answers bar to their WordPress powered sites, we built a new Answers Plugin for Wordpress to drive the time-to-value even faster.

Knowledge Graph Custom Sections

Each business is organized differently and it is very important to us that Hitchhikers can structure their Knowledge Graph according to what makes the most sense for their business needs. As more and more businesses around the world build out their Knowledge Graphs with new entities and facts about their brand, there is an increased need for flexibility within the graph. Custom Sections provide that ability to make your Knowledge Graph truly your own.

For example, if a restaurant creates a custom entity for Menu Item and a few Custom Fields for nutrition information, now users can easily group those into a "Nutrition Information" section of the Knowledge Graph and make it easily visible at the top of the entity edit page.

Bing Suggestions

Every day consumers are suggesting updates to your Bing location listings. To help ensure the most accurate data, and give you the control of your listings, Yext is launching Bing Suggestions.

Now, in addition to Google, Facebook, and Yelp, Hitchhikers can see their Bing Suggestions for locations in the United States and determine whether to accept or reject edits, helping keep the data in your Knowledge Graph and customer experiences up-to-date.

That's not all! To learn more about the Fall '20 Release including demos, deep dives, new publishers and more, check out the Hitchhikers exclusive Sneak Peek: Fall '20 Release webinar recording with Jon Kennell, Yext's SVP of Product.

If you have any questions or feedback related to the release, please stop by the Hitchhikers Community. We have specific topics for each release item and will have the experts standing by, ready to answer any questions you have.

We know many of the Hitchhikers will want to check out everything in the Fall '20 release. For the full list of features head to the Fall '20 Release Notes.

All Blog Posts

The Next Big Application of AI Search: Customer Support


When the world went digital-only in 2020, businesses faced a deluge of questions online. From queries about COVID-19 protocols to how to handle no-con...

How Our Support Team Decreased Our Average Customer Wait Time by Nearly 80% — In Under Three Months

Eleanora White

“Customer Success” is one of the most straightforwardly named business functions. You want your customers to succeed.Straightforward — but not always...

The Curious Case of Keyword Search (And What We’re Doing About It)


Quick: what’s changed in technology in the last twenty-five years?The (obvious) answer is: pretty much everything. From cell phones, to email, to that...

Insights 2021: More Verifiable Facts Equal More Trust and Engagement

John Wujciak

Online misinformation isn’t a new phenomenon, but 2020 revealed just how damaging and far-reaching its consequences could be in the midst of a global...

Reopening Checklist: How to Get Ready for “Normal”

Lauryn Chamberlain

With rolling business closures still in effect around the globe, the COVID-19 pandemic is far from over. But at the same time, a majority of business...

2021 Predictions: End-User Computing and Work-From-Home Lifestyles Will Stick Around Post-COVID


There’s no debating that COVID-19 changed life as we know it around the globe. But what is debatable is when — and if — we’ll fully return to normal. ...

Can the Government Fix Its Customer Service Problem? (Spoiler: It Can)

Lauryn Chamberlain

Customer satisfaction (or more aptly, citizen satisfaction) with the federal government recently fell 4.4% to 65.1 out of 100, according to the Americ...

2021 Predictions: Our Lives Are Not 9-to-5 Anymore — And Buyers Will Search For What They Want When It’s Most Convenient


There’s no debating that COVID-19 changed life as we know it around the globe. But what is debatable is when — and if — we’ll fully return to normal. ...

International Women’s Day 2021: Yext Women #ChooseToChallenge


There’s no debating that COVID-19 changed life as we know it around the globe. But what is debatable is when — and if — we’ll fully return to normal. ...

Google’s Latest API Update: More Hours


On February 25th, 2021, Google launched version 4.9 of its Google My Business (GMB) API. This update includes support for additional hours types.More...

Insights 2021: Longer, Complex Search Queries Are On The Rise — And Brands Need To Be Able To Answer

John Wujciak

2020 had a serious impact on our search behavior: Unsurprisingly, searches for cleaning products like Lysol and Clorox went up more than 1000% — and a...

Extractive QA: The Next Big Thing in Search

Max Shaw

When was the last time you looked something up in an encyclopedia?It’s probably been quite a while (if you’re even old enough to have ever used one!)....